Faq

Help

Frequently Asked Questions


Payment

Which methods of payment are accepted on the pomdapi.fr ?

The payment of your order on pomdapi.fr is completed online by credit card (CB, visa, mastercard) or by Paypal. Payment is completed upon dispatch of your order, once your package is dispatched by our logistics department.

Is payment on pomdapi.fr secured ?

Totally. All the information transmitted is secured using official Internet protocols. The website pomdapi.fr does not store Credit Card information ‑ this is saved only on our financial provider's secured server.

Delivery

Which delivery areas are covered by pomdapi.fr ?

The delivery area of pomdapi.fr covers all the countries from the European Union.

What are the delivery methods and times ?

Deliveries outside France are made using UPS Saver by UPS. Your package is delivered by post to your address within 48 to 96 hours, depending on destination. Each order is shipped the next day, except for exceptional cases. Orders placed on Saturday and Sunday are shipped on Monday. Shipments are traced, you will receive your tracking code by email at the time of shipment. Deliveries take place Monday through Friday.

Shipping rates depend on the destination, the carrier and the weight of your order. They are calculated and displayed in your cart during the checkout process. We offer shipping from 160€.

Return

What is the return procedure ?


PRODUCTS PURCHASED ON THE SITE MAY NOT BE RETURNED IN STORES. If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. You have to go in the Order section of your customer account and select the product(s) you want to send back, specifying if you want an online store credit or a refund to your original method of payment.

Items must be returned in their original condition : unworn, unwashed, unaltered with the original shoe box, free of damage and postal labels. The return number must be in the box. We will notify you by email once your return is processed.

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to fill our return form before mailing your return to the address below:

SHOEMAKERS
Retour Online Pom d'Api
Route des Bois
85130 La Gaubretière
France

My item has a quality defect

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item that have a quality defect. In this case, customers must contact our customer service using the contact form. Return will be at our charges.

Size Helper

How to choose the right size ?

Each line has a different shape and fit, our pattern makers made a specific size guide for each of them To choose the right size, have a look at the size guide section on its specific product page. You would be helped by our specific paper size guide.

Customer Service

How may I reach the Pom d'Api Customer Service ?

In the case of a purchase from our online store, please complete the contact form stating your order number and nature of the defect, along with good quality pictures. Our team will respond quickly.

In the case of a purchase from one of our retailer, please contact the shop directly. To simplify the procedures of our customers, we have established an internal system in which the retailer takes care claims procedures. We can't in any circumstances find out something directly.

Press & Wholesale

How may I reach the Pom d'Api Press Service ?

If you need visual, information about us, please fill out the contact form, giving as much information about your needs as well as on the support you need them for. For any partnership or advertising proposal, fill out the contact form with as much information you can. Someone from our press department will respond as soon as possible.

How may I reach the Pom d'Api Wholesale Service ?

In order for us to direct you to the sales representative in your territory, please fill out the contact form providing us the name and location of your store, pictures of your shop and other brands you carry. If you are an online business, please specify the URL of your website.