Turn a product
If for some reason you are not satisfied with your order, you can return it to us within a period of 14 days on the date of receipt of the order.
The products purchased on the site cannot be returned to stores.
The items must be returned to their original state: not worn, not washed, with the shoe box, free from damage and postal labels. Orders can be returned using the carrier of your choice, at your expense.
If you use the shoe box as a card, the return will be automatically refused and no refund will be issued.
Deliveries from countries outside the European Union are subject to any taxes and customs fees of the destination country. These costs and the formalities relating to it are the responsibility of the customer.
We recommend that you use a traceable and insured service. Make sure to fill out The Formulaback online Before sending your package At the address below:
Return Online Pom d'Api
9 rue des Chouans
85500 Chambretaud / Chanverrie
Exchanges are not available. A refund will be automatically made upon receipt of the product (s). Note that the shipping costs linked to your order are not reimbursed.
Proceed to the return:- Go to your customer area and choose the order concerned and click on "BACK" to your right.
- You must check the article (s) that you wish to return (the check box does not appear if you are out of time for the return. In this case, please contact our customer service).
- Then, click on "Go back" so that recording your request is made.
-Once your return request has been accepted, you will receive a confirmation email and the status of your return passes in "Accepted".
Follow his return:
-Fill out the form By entering your order number, as well as the corresponding email address.
- Returns are treated within 24 hours to 48 hours (working days) from their reception in our warehouse. In periods of great activity, this may require up to 8 working days.
-An email will be automatically sent to you after processing your return, as well as refund.
My article has a quality defect:
Despite the greatest care that we take to the orders of our customers and despite the quality control that we carry out before each shipment, it may be exceptionally that an item has a quality defect. You have to go to space "Contact usIn order to fill out the contact form and explain the problem encountered to us. Do not hesitate to add defect photos to your shipment. A prepaid return voucher will be provided by email after finding the defect.