Frequently Asked Questions

WHAT ARE THE METHODS OF PAYMENT ACCEPTED?

We accept the following methods of payment about a purchase on the online store:

• Credit Card
• Visa
• Mastercard
• Paypal

Payments by postal check, bank check, bank transfer, C.O.D. or money order are not accepted.
Credit card payments are secured and encrypted via the CMCIC payment module. No data related to a transaction is stored on our site.

WHAT ARE THE SHIPPING AREAS COVERED?

Our online store covers metropolitan France (including Corsica & Monaco) as well as the countries of the European Union, Switzerland and the United States.



WHAT ARE THE TERMS AND CONDITIONS OF POSTAL DELIVERY?

In metropolitan France, standard delivery is provided by Colissimo de La Poste. The average delivery time is 48 to 72 hours depending on the destination. Each order is shipped the next day, except in exceptional cases. Orders placed on Friday, Saturday and Sunday are shipped on Monday. Shipments are tracked, you will receive your tracking code by email at the time of shipment. Shipping costs from 5,50€.

For the countries of the European Union, standard shipping is provided by UPS Standard. The average shipping time is 48 to 96 hours depending on the destination. Each order is shipped the next day, except in exceptional cases. Orders placed on Friday, Saturday and Sunday are shipped on Monday. Shipments are tracked, you will receive your tracking code by email at the time of shipment. Shipping costs from 6,50€.

For the United States, shipping is provided by UPS Standard. Each order is shipped the next day, except in exceptional cases. Orders placed on Friday, Saturday and Sunday are shipped on Monday. Shipments are tracked, you will receive your tracking code by email at the time of shipment. Shipping costs from 20€.

For Switzerland, shipping is provided by UPS Standard. Each order is shipped the next day, except in exceptional cases. Orders placed on Friday, Saturday and Sunday are shipped on Monday. Shipments are tracked, you will receive your tracking code by email at the time of shipment. Shipping costs from 13€.

Orders to countries outside the European Union are subject to possible taxes and customs duties of the country of destination. These costs and related formalities are the responsibility of the customer/receiver. They are to be paid directly to the carrier at the time of delivery.

The customer is also responsible for verifying the import possibilities of the products ordered with regard to the law of the country of delivery. We recommend to contact the Customs Service for more information.



WHAT ARE THE TERMS AND CONDITIONS OF DELIVERY FOR A PICK-UP LOCATION?

In metropolitan France, the delivery in a pick-up location is ensured by So Colissimo Mon Commerçant de La Poste. The average delivery time is 48 to 72 hours depending on the destination. You will have to bring your identity card to pick up your order. Each order is shipped the next day, except in exceptional cases. Orders placed on Saturday and Sunday are shipped on Monday. Shipments are tracked, you will receive your tracking code by email at the time of shipment. Shipping costs from 4,50€.



WHAT ARE THE TERMS AND CONDITIONS OF DELIVERY FOR OUR STORES?

The online store pomdapi.fr offers you to deliver your order for free in one of our stores in France (except corners, department stores and out of sales period) on a selection of stores. The average delivery time is 48 to 72 hours depending on the destination. You can pick up your package during the opening hours of the stores for a period of 21 days after receipt of your order in the store. Beyond this period your order will be automatically cancelled and we will proceed to its refund. You will be informed of the availability of your order in the store by e-mail. To withdraw your order, you must present an identity card and the order confirmation email (or the email confirming the availability of the order).

WHAT IS OUR RETURN POLICY ?

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt.
PRODUCTS PURCHASED ON THE SITE CANNOT BE RETURNED IN STORES.

You have to click on Return in the footer of our site and select the product(s) you want to send back, specifying if you want an online store credit or a refund to your original method of payment..

Items must be returned in their original condition : unworn, unwashed, unaltered with the original shoe box, free of damage and postal labels. The return number must be in the box. We will notify you by email once your return is processed.

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to fill our return form before mailing your return to the address below:

SHOEMAKERS
Retour Online Pom d'Api
9 RUE DES CHOUANS
85500 CHAMBRETAUD / CHANVERRIE
FRANCE



MY PRODUCT HAS A QUALITY DEFECT

In spite of the greatest care we take with our customers' orders and in spite of the quality control we perform before each shipment, it may exceptionally happen that an item presents a quality defect. You must go to the Contact Us page and fill out the form describing your problem and attaching photos of the defect.

A prepaid return label will be provided to you by email after the defect has been identified.

HOW TO CHOOSE THE RIGHT SIZE?

Each line having a different shape and a different footwear, our patternmakers have made an accurate pedometer for each of them. To choose the right size, go to the sizing guide on your product page. And let our printable pedometer guide you.

You can also visit one of our stores and ask our specialized teams for advice.

HOW TO CONTACT CUSTOMER SERVICE?

In the case of a purchase on our online store or in one of our physical stores, we invite you to fill in the contact form, specifying your order number or the date and place of your purchase, together with your request. Our team will answer you as soon as possible.

In the case of a purchase at the point of sale, we invite you to contact your reseller directly. In order to simplify the steps for our customers, we have set up an internal system in which the retailer takes care of complaint procedures. Under no circumstances can we intervene directly when a purchase is made through one of our retailers.

HOW TO CONTACT THE PRESS DEPARTMENT

If you wish to obtain visuals, information about us, we invite you to fill out the contact form giving a maximum of information about your needs and the support. As well as for any proposal of partnership or advertising insertion. A person from our press department will answer you as soon as possible.


HOW TO CONTACT THE API RETAILER/FRANCHISEE SERVICE?

So that we can direct you to the sales representative in your area, please fill out the contact form and give us the name and location of your store, as well as as as much information as possible (photos of the store, brand universe ...). If you are an online store, please specify the URL of your website.